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Money & banking

SIM swap scams: 'Free 5G SIM upgrade'

Whoever controls your SIM receives your OTPs. Never share your SIM's 20-digit number or approve an unexpected SIM change.

Test yourself: how many would you spot?

How it works

  1. A caller offers a free upgrade or says your SIM will expire.
  2. They ask for the SIM number or a confirmation SMS.
  3. Your number moves to their SIM, and your OTPs go to them.

Red flags

  • Calls offering 'free 5G' or 'SIM expiring'
  • Requests to SMS your SIM's 20-digit number
  • Your network suddenly disappearing for hours

Stay safe

  • Upgrade SIMs only at your operator's own store or app
  • If your signal suddenly vanishes, call your operator and bank at once
  • Use app-based authentication where your bank offers it

Already happened? Act fast

Questions

My phone suddenly shows 'No service'. Could it be a SIM swap?

It could. Call your operator from another phone right away and ask your bank to freeze transactions.

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